Troja is not just a tracker it’s a new way of working. More focused, more efficient, more lean. And as always in life  positive change comes at a price.

If you like what you got – once you have it – shoot us a note and we’ll be happy to share it for you on our website. We are determined to give you the best what money can buy and we will rely on you to tell us what we can do better.

As most of all – we want YOU to enjoy our products.

How can we help you?

Q&A

What is included in the package?

LTS’s Troja tracker is shipped together with an induction charger, charger cables. As the tracker is sealed the battery is built in already and not delivered separately.

Which countries does LTS-Troja sell to?

Currently our products are being sold in Switzerland and all EU countries. In case you are buying from a country not mentioned above, please get in touch with our sales department at sales@lts-troja.com.

How do I cancel services?

Currently our contracts are bound to a two-year run rate with no auto-renewal. After this cancellation can be requested yearly with a month notice prior to the period of contract. In case you are unsatisfied with our services, please let us know and our service team at service@lts-troja.com and we will work out a solution for you.

 

Please note: you will also have to re-new your contract prior to its expiration date, but at least one day in advance.

 

Currently LTS-Troja doesn’t offer auto-renewal service contracts yet, but we are working to get this out to you as soon as possible so you have to worry about only more thing less. Live Tracker Systems also reserve the right to cancel contracts according to its terms & conditions, in such case payments will be returned aliquot.

Services of Live Tracker Systems

Live Tracker Systems ensures 24/7 customer access to the servers and the
connectivity of Live Tracker System’s products Troja to the respective servers. Customer is solely responsible for its internet connectivity himself. Live Tracker System is not liable for shortcomings of third parties or supplier companies or
mobile operators.

How long are our contracts?

Once bought the tracker box is yours and comes with out any further contractual obligations.

 

The services required to run the tracker are bound to two-year contracts and cover mobile data coverage as well as the user interface to maintain and manage your tracker.

What types of payment do you accept?

As we are new to the market we can currently only accept advance cash payments to our bank account. We are working on further payment options to be available soon.

 

Please note: your tracker can only be shipped after positive confirmation of payments received.

How long will it take until I receive my tracker?

Currently delivery times are roughly 6 weeks, starting at the positive confirmation of you payment received. Delivery times may vary by country though.

Payment conditions

In case you decide to move from one plan to the other you can do this at the end of every year of your contract’s runtime at no extra charge. The annual fees are to be made in form of advance payments, two weeks Payment without deduction two weeks after the invoice date. After the second request for payment of online access can be restricted or closed.

Got more questions?

Why don’t you send us an email at sales@lts-troja.com and we will get back to you with an answer as soon as possible.

You need a tracker, but aren't convinced yet

Call us and schedule a visit by our sales force

Our great colleagues will travel most of Europe to meet with you and present our products. They might already be close to you right now. In case they aren’t and time is of the essence, we will schedule a call or video conference with you – what ever is of most convenience to you.

Get in touch now